Job Summary: Performs clerical duties for the unit including charting, filing, and transcription of orders. Coordinates unit communications such as telephone, patient, visitor, ancillary departments and physician staff. Involves use of computer. Assists in maintaining a well-organized and functional unit. Performance expectations are defined in the competency evaluation.

Service and Quality Standards:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

2. People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

3. Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

4. Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

5. Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

Job Responsibilities:

1. Performs clerical /secretarial duties in a timely and accurate manner.

2. Performs effective communication

3. Maintains equipment, supplies, and records in order to facilitate unit organization

4. Performs ongoing chart reconciliation

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent preferred. Completion of a unit secretary

course at an accredited school

Certification/Licensure: N/A

Experience Requirements: Two years clerical / secretarial experience in a hospital setting

acceptable in lieu of certification per discretion of unit director

Working Conditions: Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, care Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.