Job Summary: The medical assistant performs administrative support duties under the direction of the practice manager which may include scheduling appointments, answering the telephone and directing the calls to the appropriate staff, registering patients, collecting and updating patient demographics, verifying health insurance coverage and collecting/processing payments. Clinical duties are performed under the supervision of the physician or mid-level provider and may include obtaining and recording vital signs and medical histories, preparing patients for the examination, drawing blood and administering medications as directed by the physician or mid-level provider.

Service and Quality Standards:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

1. People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirement s of the Code of Conduct, and identifies any conflicts of interest

1. Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

1. Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

1. Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

Job Responsibilities:

1. Performs general office duties including registration, medical records, scheduling, telephone tasks and other such duties


2. Performs clinical duties including rooming patients, taking vital signs, recording medical histories, preparing patients for the examination, drawing blood and administering medications as directed by the provider


3. Provides care in a safe and effective manner.


4. Maintains accurate and complete medical records.


5. Demonstrates effective communication skills with patients, families and co-workers.


6. Demonstrates flexibility to meet staffing needs of practice.


7. Maintains a well-organized environment.


8. Facilitates accurate and timely patient/visitor related activities in an efficient and courteous manner.

Education Requirements and Other Requirements:

Education Level: High school graduate or equivalent required. Medical terminology course or background required. Graduate of a medical assistant program preferred. Will train if necessary. Certification preferred or willingness to become certified.

Experience Requirements: Experience in a medical setting. Prior experience as a medical assistant is preferred.

Other Requirements: Must be able to complete computer work. Excellent communication and interpersonal skills are necessary.

Working Conditions: Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.

Physical Activity:

NA 0-25% 26-75% 76-100%

Lift/Carry X

Push/Pull X

Reach Overhead X

Climb X

Squat/Bend/Kneel X

Sit X

Stand X

Walk/Move About X

The most significant duties have been included in this description. Other duties may be assigned and the organization has the right to modify this job description as needed to accurately reflect assigned duties.