Job Summary: Performs basic duties to all age patients in the Emergency Department under the guidance and direction of the Registered Nurse.

Service and Quality Standards:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

1. People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the code of conduct, and identifies any conflicts of interest.

1. Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

1. Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

1. Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

Job Responsibilities:

1. Uses effective communication skills with patients, staff, other departments, physicians, families and visitors.


2. Provides age-appropriate and population specific patient care in a safe, skillful, accurate and efficient manner to newborn, pediatric, adolescent, adult, and geriatric populations.


3. Duties may include but not limited to phlebotomy, transporting patients, obtain vital signs, ekg’s, splinting, catheter placement and other patient care task as assigned.


4. Supports patient’s rights and responsibilities, including respect of cultural and religious diversity.


5. Maintains the patient’s environment to include appropriate equipment and supplies at all times.


6. Demonstrates appropriate use of equipment. Maintains supplies and instruments.


7. Assists in maintaining a clean unit. Responsible for cleaning and set up of patient rooms.


8. Completes documentation accurately and timely, according to hospital policies and procedures.


9. Utilizes chain of command.


10. Maintains calm manner during abrupt changes in acuity and/or activity.


11. Recognizes own limitations and seeks assistance when necessary.


12. Is flexible with scheduling when necessary.


13. Reports defective equipment promptly, completing appropriate forms.

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent required.

Certification/Licensure: BLS required.

Experience Requirements: Patient Care Technician experience in a hospital setting. EMT, EMT-P or CNA experience preferred.

Working Conditions:

Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.

Physical Activity:

NA 0-25% 26-75% 76-100%

Lift/Carry (Up to 50 lbs) X

Push/Pull X

Reach Overhead X

Climb X

Squat/Bend/Kneel X

Sit X

Stand X

Walk/Move About X

The most significant duties have been included in this description. Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.