JOB SUMMARY:

Responsible for management of database mission- critical applications and reporting. Works to ensure that all core data set elements are defined, collected, stored, and interfaced accurately in support of customer objectives. Assists other analysts with data reporting, acquisition, & transfers.

SERVICE AND QUALITY STANDARDS:

Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior to customers and coworkers

People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

Conducts self with integrity, promotes a culture of compliance, and complies with all laws, rules, regulations, and Anderson Healthcare policies and procedures.

Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

JOB RESPONSIBILITIES:

1. M365 Management and Implementation:
   
   
   
   
   1. Oversee the configuration, deployment, and management of M365 applications and services.
   
   
   2. Implement M365 solutions tailored to meet organizational requirements.
   
   
   3. Ensure optimal performance, availability, and security of M365 services.
   
   
   
   


2. Exchange Email Administration:
   
   
   
   1. Manage and maintain Exchange Online environments, including mailbox management, distribution groups, and email policies.
   
   
   2. Monitor and troubleshoot email flow issues and implement solutions to enhance email security and reliability.
   
   
   3. Configure and manage hybrid Exchange environments if applicable.
   
   
   
   


3. SharePoint Administration:
   
   
   
   1. Design, deploy, and manage SharePoint Online sites, libraries, and permissions.
   
   
   2. Customize SharePoint sites to meet business requirements, including document management, workflows, and collaboration spaces
   
   
   3. Provide support for SharePoint-related issues and conduct training sessions for end-users.
   
   
   
   


4. Security and Compliance:
   
   
   
   1. Implement and manage security measures for M365 services, including multi-factor authentication, data loss prevention, and compliance policies.
   
   
   2. Conduct regular audits and assessments to ensure compliance with organizational and regulatory standards.
   
   
   
   


5. User Support and Training:
   
   
   
   1. Provide technical support and guidance to end-users regarding M365 applications.
   
   
   2. Conduct training sessions and create documentation to help users effectively utilize M365 tools.
   
   
   3. Respond to and resolve M365-related support tickets in a timely manner.
   
   
   4. Takes equal amounts of after-hours and weekend after hours “call” with other “front call” staff.
   
   
   
   


6. Continuous Improvement:
   
   
   
   1. Stay up-to-date with the latest M365 features, updates, and best practices.
   
   
   2. Identify opportunities to enhance the efficiency and effectiveness of M365 services.
   
   
   3. Participate in planning and executing M365-related projects and initiatives.
   
   
   
   

EDUCATION REQUIRMENTS AND OTHER REQUIREMENTS:

Education Level:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Requirement:

1. Minimum of 3-5 years of experience managing Microsoft M365 environments.


2. Experience with migration projects to M365 from on-premises or other cloud services.


3. Strong knowledge of M365 applications, including Exchange Online, SharePoint Online, Teams, OneDrive, and other M365 services.


4. Experience with PowerShell scripting for M365 administration.


5. Familiarity with security and compliance features within M365.


6. Relevant certifications such as Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Teams Administrator Associate, or similar are highly desirable.


7. Knowledge of networking concepts and integration with M365 services.


8. Project management experience


9. Excellent communication and interpersonal skills.


10. Problem-solving mindset and ability to work independently.


11. Strong attention to detail and organizational abilities.

WORKING CONDITIONS: EXPOSURE CATEGORY III

Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.