Teller

Tellers are one of the primary points of contact for SCU members. They are the first, and often only face our members see. A typical day will look like:

• Provides one or more of the following services for members, in person, by telephone or by mail: 
  
  
  
  • Processes deposits to share, share draft, and other savings accounts. 
  
  
  • Disburses cash or check withdrawals. 
  
  
  • Provides money orders, Visa cash advances. 
  
  
  • Receives loan payments and service charge payments for services. 
  
  
  • Process transfers between accounts as required. 
  
  
  • Processes automatic distribution forms, recording allotments according to member's request. 
  
  
  • Provides assistance with member’s address changes.
  
  
  
  


• Operates on‑line teller terminal and accurately records amounts received and prepares reports of transactions.


• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.


• Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management.  Ensure we are meeting expectations with member service satisfaction results. 


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  Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.

  
  


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  Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed.  Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.

  
  

• Loan Center Consultant
• Financial Services Representative
• Teller