Personal Banker

Job Description

Job description

JOB SUMMARY:

Thank you for your interest in joining our team! FCB Banks is looking for talented, hardworking, energetic professionals to join our growing team in both customer facing and customer support positions. We are a locally owned community bank offering a broad range of products and services delivered with great customer service. FCB offers excellent working conditions, competitive compensation and benefit packages, apply today.

A Personal Banker is responsible for handling customer transactions in a professional manner while providing prompt and accurate service. A Personal Banker cross sells bank products and services. A successful Personal Banker is courteous, efficient, friendly and helpful.

Location: Maryville; 2729 Maryville Rd., Maryville, IL

Shift: Full-Time - 40 hours per week; Monday - Friday 7:45 am - 6:00 pm; Saturday 7:45 am - 12:30 pm

PRIMARY RESPONSIBILITIES/DUTIES:
• Complies with all department and company policies, procedures and regulations.
• Represents the bank in a manner that maintains and expands positive relations with all customers and potential customers.
• Greets the customer in a courteous manner, providing prompt and efficient service.
• Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line.
• Performs as a team member in allocating and coordinating workflow.
• Meets expectations for attendance and punctuality.
• Accepts retail and/or commercial deposits and loan payments.
• Cashes checks and performs savings withdrawals upon verification of signature and account balance.
• Verifies checks and other items for endorsement and negotiability.
• Records and processes night deposits, bank by mail transactions and change orders.
• Processes credit card cash advances.
• Maintains an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
• Balances cash drawer in accordance with bank procedures and regulations, including periodic batching of cashed checks.
• Handles a variety of miscellaneous products and services, including cashiers checks, money orders, savings bond redemption, collection items, utility payments and check cashing service.
• Maintains the highest level of confidentiality with all information obtained.
• Completes large currency transaction reports, monetary transaction logs and suspicious transaction reports.
• Assists customers in accessing safety deposit boxes.
• Promotes the banks products and services and refers customers to the appropriate area that can respond to customers needs.
• Contributes to the fulfillment of department and company objectives and goals.
• Maintains a clean, organized work area and contributes to the overall cleanliness of the bank.
• May perform one or more of the following:
• Work overtime as necessary
• Reconcile and service the Automated Teller Machines
• Process general ledger entries
• Balance and reconcile vault
• Assist in ordering, receiving, verifying and distributing cash
• Assist other Personal Bankers with teller and supervisor overrides
• Sign and approve cashiers checks
• Place Holds on checks and communicate with difficult customers
• Take inventory of and order supplies
• Travel to offsite trainings as necessary
• Open and/or close the bank

SKILLS & REQUIREMENTS:
• High school diploma or equivalent
• Strong communication skills (written, verbal, and listening)
• Professionalism
• Time-management
• Conflict-resolution
• Customer service orientation
• Attention to detail
• Team-oriented
• Ability to work under pressure
• Ability to adapt and learn quickly
• Mathematic-oriented

TECHNICAL KNOWLEDGE REQUIREMENTS:

Working knowledge of:
• Teller operations and procedures, including regulatory compliance
• Cash-handling
• Office equipment such as copier, fax machine and calculator
• 10-Key calculator

PREFERRED REQUIREMENTS:
• Associate or bachelors degree in relevant field
• 1-3 years customer service experience
• 1+ years cash handling experience
• 1+ years sales experience

BENEFITS:
• $15.50 - $19.00 per hour, eligible for performance-based bonuses and incentives
• Health, Dental, Vision Insurance for eligible employees
• Group Life Insurance 1x annual salary for eligible employees, 100% paid by the bank
• Long-Term Disability insurance for eligible employees, 25% paid by the bank
• Voluntary Life Insurance and Accidental Death and Dismemberment Insurance for eligible employees
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program, Travel Assistance and Life Services Tool Kit for eligible employees
• Paid time off including Vacation, Personal, Sick and/or Flexible Leave for eligible employees
• Paid holidays, eleven annually, for eligible employees
• Partially paid Parental Leave for eligible employees
• 401(k) with company match for eligible employees

DISCLAIMER:

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.

FCB Banks retains the right to change or assign other duties to this position.

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Equal Employment Opportunity Supplement https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Family and Medical Leave Act (FMLA) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Employee Polygraph Protection Act https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Qualifications

High school diploma or equivalent
Strong communication skills (written, verbal, and listening)
Professionalism
Time-management
Customer service orientation
Attention to detail
Team-oriented
Ability to work under pressure
Ability to adapt and learn quickly
Mathematic-oriented
Teller operations and procedures, including regulatory compliance
Office equipment such as copier, fax machine and calculator
10-Key calculator

Benefits

$15.50 - $19.00 per hour, eligible for performance-based bonuses and incentives
Health, Dental, Vision Insurance for eligible employees
Group Life Insurance 1x annual salary for eligible employees, 100% paid by the bank
Long-Term Disability insurance for eligible employees, 25% paid by the bank
Voluntary Life Insurance and Accidental Death and Dismemberment Insurance for eligible employees
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Employee Assistance Program, Travel Assistance and Life Services Tool Kit for eligible employees
Paid time off including Vacation, Personal, Sick and/or Flexible Leave for eligible employees
Paid holidays, eleven annually, for eligible employees
Partially paid Parental Leave for eligible employees
401(k) with company match for eligible employees
Equal Employment Opportunity Supplement https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Family and Medical Leave Act (FMLA) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Responsibilities

A Personal Banker is responsible for handling customer transactions in a professional manner while providing prompt and accurate service
A Personal Banker cross sells bank products and services
Shift: Full-Time - 40 hours per week; Monday - Friday 7:45 am - 6:00 pm; Saturday 7:45 am - 12:30 pm
Complies with all department and company policies, procedures and regulations
Represents the bank in a manner that maintains and expands positive relations with all customers and potential customers
Greets the customer in a courteous manner, providing prompt and efficient service
Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
Performs as a team member in allocating and coordinating workflow
Meets expectations for attendance and punctuality
Accepts retail and/or commercial deposits and loan payments
Cashes checks and performs savings withdrawals upon verification of signature and account balance
Verifies checks and other items for endorsement and negotiability
Records and processes night deposits, bank by mail transactions and change orders
Processes credit card cash advances
Maintains an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
Balances cash drawer in accordance with bank procedures and regulations, including periodic batching of cashed checks
Handles a variety of miscellaneous products and services, including cashiers checks, money orders, savings bond redemption, collection items, utility payments and check cashing service
Maintains the highest level of confidentiality with all information obtained
Completes large currency transaction reports, monetary transaction logs and suspicious transaction reports
Assists customers in accessing safety deposit boxes
Promotes the banks products and services and refers customers to the appropriate area that can respond to customers needs
Contributes to the fulfillment of department and company objectives and goals
Maintains a clean, organized work area and contributes to the overall cleanliness of the bank
May perform one or more of the following:
Work overtime as necessary
Reconcile and service the Automated Teller Machines
Process general ledger entries
Balance and reconcile vault
Assist in ordering, receiving, verifying and distributing cash
Assist other Personal Bankers with teller and supervisor overrides
Sign and approve cashiers checks
Place Holds on checks and communicate with difficult customers
Take inventory of and order supplies
Travel to offsite trainings as necessary
Open and/or close the bank
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities

Contact Information

Business Name:	FCB Maryville Bank
Street:	2729 Maryville Rd.
City/State/Zip:	Maryville, IL 62062
Local Phone:	(618) 346-9090
Fax:	(618) 346-9092
Email:	bcastelli@fcbbanks.com
Website Address:	http://www.fcbbanks.com